Nextel and Verizon offer the best customer service, survey says
Friday August 29, 2003
According to a survey by J.D. Power and Associates, bad treating customers is the best thing to do to loose them. Customers who rate their cell phone company's service below average are four times more likely to switch to a new cell phone provider. And the survey revealed that Nextel and Verizon offer the best customer service, while Sprint PCS had the worse rating. However, it's worth mentioning that Sprint recently uindertook a radical change in the way they treat their customers... (source)
Comments
Verizon may have the best overall coverage but customer service at their centers is terrible (they’re rather arrogant). After purchasing a razor phone, a co-worker gave me their older model (mine had died). After having it a month, one of the buttons which turned it to auto-mode was executed. Not understanding the extras, I went to a Verizon center on N Kipling in Arvada, CO to have settings corrected. The rep who checked the phone, told me that they would provide a discount of about $150 for a new phone which would also require a 2 year contract (to discontinue the contract would cost more than the discount). I left the center, downloaded a pdf which provided instructions on how to use the phone. After some reading, I corrected the settings. I’m seriously considering Cingular as they do carry-over minutes that aren’t used (where as Verizon doesn’t while charging rediculous prices for “going over the limit”).
Spelling: loose rimes (rhymes) with goose. If you meant lose, please learn the difference. I do not trust the advice of those who are careless with language.