A new number portability horror story
Monday January 26, 2004
Newsweek writer David J. Jefferson recounts the horror story he went through when trying to switch from AT&T Wireless to Sprint PCS. "You could make outgoing calls. But incoming calls kept going to AT&T," he says. Sprint's customer service asked him to reprogram his phone and he did... Ten times: "I told the next person who suggested it that I refused to program any more phones until Sprint put me on the payroll."
read his story
By the way, that story also includes statistics on the latest complaints about number portability. AT&T Wireless tops the list with 1,221 complaints, followed by Sprint PCS and Verizon Wireless. Cingular, T-Mobile and Nextel are last but are also smaller network operators, with a lower volume of customers.
The Number Portability FAQ
By the way, that story also includes statistics on the latest complaints about number portability. AT&T Wireless tops the list with 1,221 complaints, followed by Sprint PCS and Verizon Wireless. Cingular, T-Mobile and Nextel are last but are also smaller network operators, with a lower volume of customers.
Comments
My girlfriend was a customer service rep at AT&T Wireless. She used to come home crying because they made her lie to the customers about number portability. The systems were screwed up because they refused to update them by the FCC deadlines, and when portability became required they had systems that didn’t work. They stalled customers in an endless loop on purpose and lied to them just to make money.
AT&T SUCKS!