Survey: Sony Ericsson Users Are The Most Satisfied, Nokia Gets Only The 6th Position
Monday November 20, 2006
A J.D. Power Survey about cell phone user satisfaction published last week reveals a few good surprises:Nokia, the world's largest cell phone vendor, is only 6th, behind Sony Ericsson, LG, Sanyo, Motorola and Samsung.
All the major manufacturers rank relatively equal: The difference between the winner, Sony Ericsson, and the loser, UTStarcom, is only 38 points out of 1000, or less than 4 percent.
The rankings go as follows:
1- Sony Ericsson: 745
2- LG: 735
3- Sanyo: 733
4- Motorola: 732
5- Samsung: 725
6- Nokia: 713
7- Kyocera: 711
8- UTStarcom: 707
The study also showed that users replace their handsets every 16.6 months (only every 18 months, one year ago) and that the most used features are: Speakerphones, cameras, text messaging and games.
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