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T-Mobile Ranks Highest in Customer Care Survey; Poll: Do You Agree?

By September 18, 2009

Image © T-Mobile
T-Mobile just won a new award for customer service, but do you agree with it?

The carrier on Thursday snagged the top ranking among national wireless companies in the second J.D. Power & Associates “2009 Wireless Retail Sales Satisfaction Study”. The results are based on 8,637 Internet survey interviews conducted between Jan. 2009 and June 2009.

The ranking is aimed at a cell phone carrier’s achievements for overall customer experiences in store, online and by phone, according to T-Mobile. They say the four key factors that were used to measure performance were price and promotion, sales staff, store display and store facility.

Do you agree? Which cell phone carrier has the best customer service? Chime in on the About.com poll below!

September 18, 2009 at 10:39 pm
(1) Eric says:

It would be nice to know which service is best but a poll of customers may not be the best way to find out. I use T-Mobile and have occasional problems but also have no way to know whether I wouldn’t have those same problems with a different service.

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